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Difficult Conversations

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By: Douglas Stone; Bruce Patton; Sheila Heen;

Language: English

Quality: Like New

Genre: Guide, Self help,

ISBN: 9780140277821

SKU: BE500431856963

Pages: 250

Description: What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.