
The Customer Service Pocketbook
By: Tony Newby; Sean McManus;
Language: English
Quality: Like New
Genre: Finance - Business - Economics, Guide, Self help,
ISBN: 9781903776001
SKU: BE500267919229
Pages: 128
Description: A major update of The Customer Service Pocketbook hastaken place, involving extensive re-writing and theinclusion of new graphics throughout, resulting inpublication of this, the 2nd edition. A key title in thePocketbook Series, the book is for everyone whocontributes, directly or indirectly, to giving thecustomer good service. It ......