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FAQ's

Frequently Asked Questions:

  1. What is Bookends.ae?
    Bookends is a marketplace for buying and selling Preloved Books. People can buy books directly from the website and contact us if they are interested in selling through us.
  2. How can I place an order?
    Orders can be placed directly on the website.
  3. How long does it take to get my order delivered?
    Usually delivery is expected around 3-5 working days from the day of placing the order.
  4. How can I know the status of my order?
    Once the order is dispatched, the customer receives an email with a tracking number to track their shipment.
  5. How can I know if my order is confirmed?
    After receiving your order, Bookends team will contact you shortly to confirm your order.
  6. How can I cancel or modify an order?
    Please get in touch on WhatsApp (+971503621164) and we will assist you.
  7. How can I find a book on your website?
    You can search for any title or author using the search option given on the top left corner of the website.
  8. How can I know what books are available?
    All books that are on the website are in stock and available for immediate purchase. 
  9. I cannot find a book on your website. Is it still available? 
    All our available stock is listed on the website. If you don’t find what you are looking for, it means we don’t have it now.
  10. Can I reserve a book for some time and buy it later?
    Currently we don’t have a feature for reserving a book. If you are interested in a book, we recommend that you place your order immediately.
  11. I am still waiting to buy a harry potter book but it’s never available.
    Since we are a marketplace for individual sellers, we don’t get quantities in each book. Popular titles like Harry Potter are quite regular on our website and get sold immediately. You may need to check our website on a regular basis for new arrivals.
  12. How can I know about the new books added on the website?
    We add more than 100 new titles on a daily basis. You can click on all books and it will show you the latest addition. You can also request to be part of a WhatsApp group to get alerts.
  13. Can I buy books through WhatsApp or Instagram?
    Orders can only be placed through the website and not through any social channels.
  14. What are the delivery charges?
    Delivery charges are based on location. AED 15 for Sharjah, Dubai and Ajman and AED 20 for Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah , Kalba and Umm Al Quwain. Learn more about deliveries.
  15. Can I come to visit your store and buy books?
    Bookends doesn’t have a physical store to browse and buy books. Orders can only be placed through the website.
  16. I don’t want to pay delivery charges, Can I come pickup my order?
    We don’t have this service available. All orders must be sent through the courier company.