UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service
By: Ron Kaufman
Language: English
Quality: Like New
Genre: Finance - Business - Economics, Self help,
ISBN: 9789810459390
SKU: BE501275941541
Pages: 246
Description: True stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!