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Terms and Conditions

Terms & Conditions:

  • Bookends.ae is a digital portal that allows our users to buy and sell used books and other related products. Although you may be able to conduct payments and other transactions through our website, Bookends are not liable in any way.
  • The books sold on Bookends Fzco are posted on behalf of the sellers who owns the rights of their listed products. The seller is solely responsible for the products listed on our platform.
  • Bookends Fzco does their best to provide accurate description and condition of the books posted. However, Bookends Fzco is not liable for any false details. Once informed, Bookends Fzco will surely remove such sellers and their products from our platform.
  • Any user on the portal is agreeing upon the stated terms and conditions.

Book conditions explained:

  • New – Brand new book that still looks fresh with no defects and sign of wear at all.
  • Like New – Book may have some minor defects (marks, wears, cuts, bends, and crushes). Overall, the pages are clean. 
  • Good – All pages are intact but the cover and edges show sign of wear. 
  • Acceptable – All pages are are intact but many signs of wear and there may be notes written on pages. 

Return and refund policy

  • All items purchased through the website are non-refundable and non-returnable.
  • Incase of wrongly sent items from Bookends Fzco, we will replace with the original purchased item and will pay for the delivery charges.
  • Customer should inform Bookends Fzco by WhatsApp or email within 24 hours of delivery for wrongly items sent.
  • If the original purchased item is not available, a full refund will be given.
  • For items that are undelivered or unclaimed by the customer due to customer unavailability, the re-delivery cost will be borne by the customer.
  • Items that are returned due to wrongly sent should be in their original form to be accepted.
  • Bookends Fzco reserves the right to refuse replacement of the items.

Payment Information

  • Bookends is offering COD (Cash on Home Delivery) for all orders in the United Arab Emirates.
    • Once you place an order on Bookends Fzco, our team will call to verify the order, confirm location and inform of the cash payment at time of delivery.
    • The payment must be made in full to the courier representative at time of delivery.
    • Orders cannot be unpacked and opened until the full payment has been made to the courier representative.
  • Bookends also offer Credit card payments. 
    • “BOOKENDS - FZCO” maintains the https://bookends.ae/ Website ("Site").
    • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
    • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
    • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
    • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
    • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
    • ‘’User is responsible for maintaining the confidentiality of his account’’

Shipping Policy

  • Bookends Fzco offers delivery to almost all parts of the UAE.
  • Bookends Fzco charges about AED 18-23 based on location for delivery.
  • Orders placed will be dispatched from warehouse within 48 hours of placing the order.
  • Bookends Fzco uses a third-party vendor for courier service.
  • Courier company may take 2-3 working days to deliver the order to the customer.
  • Customer is informed of the tracking number immediately once the package has been dispatched from warehouse.
  • Bookends Fzco ensures that the customer have a delightful shipping experience. Our team is also following up on daily basis to get the customer delivery asap.
  • Customer may change the address of the order if needed even after the items have been dispatched from the warehouse. In such cases, the customer may be charged an additional courier charge if requested by the courier company.
  • Due to change of address, the shipping may take up to 7 working days for delivery after the change has been informed to the courier company.
  • We will email inform the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Cancellation policy

  • Bookends Fzco want to provide 100% satisfaction to its customers.
  • Customer may cancel the order at any time before the order has been dispatched for delivery.
  • Bookends Fzco always calls the customer to confirm the order and our team representative will assist you in cancelling the order.
  • In case the order has already been dispatched, the order cannot be cancelled.

Privacy Policy

  • By accessing our website and providing your information, you are acknowledging that you have read and agree with our Policies and procedures.
  • If you don’t agree, please exit the website.
  • Customer engage in sharing personal information while placing an order or signup on our website.
  • We may use this information to enhance the operations of our website and improve our marketing and advertising. For example, a customer sends us an email with a problem they have faced with browsing our website. Bookends Fzco may share that with the development team to improve customer experience on the site. Another instance is that we can send you product recommendations by email or WhatsApp based on your personal information.
  • Bookends Fzco will not sell, trade or rent your personal information except for sharing the required details for courier services.

Privacy Policy in terms of online payment

  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • ‘’ https://bookends.ae/ will not pass any debit/credit card details to third parties’’
  • ‘’ https://bookends.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://bookends.ae/) cannot guarantee the security of any information that is disclosed online’’
  • ‘’The https://bookends.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

COOKIE POLICY

Cookies are small bits of data cached in a user’s browser. https://bookends.ae/ utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.