Noise: A Flaw in Human Judgment

By: Daniel Kahneman , Olivier Sibony , Cass R. Sunstein

Language: English

Quality: Like New

Genre: Finance - Business - Economics, Science, Self help,

ISBN: 97006479

SKU: BE500722937725

Pages: 454

Description: Imagine that two doctors in the same city give different diagnoses to identical patients — or that two judges in the same court give different sentences to people who have committed the same crime. Suppose that different food inspectors give different ratings to indistinguishable restaurants — or that when a company is handling customer complaints, the resolution depends on who happens to be handling the particular complaint. Now imagine that the same doctor, the same judge, the same inspector, or the same company official make different decisions, depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.