Terms and Conditions

  • Bookends.ae is a digital portal that allows our users to buy and sell used books and other related products. Although you may be able to conduct payments and other transactions through our website, Bookends are not liable in any way.
  • The books sold on Bookends are posted on behalf of the sellers who owns the rights of their listed products. The seller is solely responsible for the products listed on our platform.
  • Bookends does their best to provide accurate description and condition of the books posted. However, Bookends is not liable for any false details. Once informed, Bookends will surely remove such sellers and their products from our platform.
  • Any user on the portal is agreeing upon the stated terms and conditions.

Book conditions explained:

  • New – Brand new book that still looks fresh with no defects and sign of wear at all.
  • Like New – Book may have some minor defects (marks, wears, cuts, bends, and crushes). Overall, the pages are clean. 
  • Good – All pages are intact but the cover and edges show sign of wear. 
  • Acceptable – All pages are are intact but many signs of wear and there may be notes written on pages. 

Return and refund policy

  • All items purchased through the website are non-refundable and non-returnable.
  • Incase of wrongly sent items from Bookends, we will replace with the original purchased item and will pay for the delivery charges.
  • Customer should inform Bookends by WhatsApp or email within 24 hours of delivery for wrongly items sent.
  • If the original purchased item is not available, a full refund will be given.
  • For items that are undelivered or unclaimed by the customer due to customer unavailability, the re-delivery cost will be borne by the customer.
  • Items that are returned due to wrongly sent should be in their original form to be accepted.
  • Bookends reserves the right to refuse replacement of the items.

Payment Information

  • Bookends is offering COD (Cash on Home Delivery) for all orders in the United Arab Emirates.
    • Once you place an order on Bookends, our team will call to verify the order, confirm location and inform of the cash payment at time of delivery.
    • The payment must be made in full to the courier representative at time of delivery.
    • Orders cannot be unpacked and opened until the full payment has been made to the courier representative.

Shipping Policy

  • Bookends offers delivery to almost all parts of the UAE.
  • Bookends charges a flat rate of AED 20 for delivery.
  • Orders placed will be dispatched from warehouse within 48 hours of placing the order.
  • Bookends uses a third-party vendor for courier service.
  • Courier company may take 4-5 working days to deliver the order to the customer.
  • Customer is informed of the tracking number immediately once the package has been dispatched from warehouse.
  • Bookends ensures that the customer have a delightful shipping experience. Our team is also following up on daily basis to get the customer delivery asap.
  • Customer may change the address of the order if needed even after the items have been dispatched from the warehouse. In such cases, the customer may be charged an additional courier charge if requested by the courier company.
  • Due to change of address, the shipping may take up to 7 working days for delivery after the change has been informed to the courier company.
  • We will email inform the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

 

Cancellation policy

  • Bookends want to provide 100% satisfaction to its customers.
  • Customer may cancel the order at any time before the order has been dispatched for delivery.
  • Bookends always calls the customer to confirm the order and our team representative will assist you in cancelling the order.
  • In case the order has already been dispatched, the order cannot be cancelled.

Privacy Policy

  • By accessing our website and providing your information, you are acknowledging that you have read and agree with our Policies and procedures.
  • If you don’t agree, please exit the website.
  • Customer engage in sharing personal information while placing an order or signup on our website.
  • We may use this information to enhance the operations of our website and improve our marketing and advertising. For example, a customer sends us an email with a problem they have faced with browsing our website. Bookends may share that with the development team to improve customer experience on the site. Another instance is that we can send you product recommendations by email or WhatsApp based on your personal information.
  • Bookends will not sell, trade or rent your personal information except for sharing the required details for courier services.

 


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